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City Services - What You Need to Know


Sidewalk Shoveling Exemption:

Residential property owners may be exempt from sidewalk shoveling enforcement if you live in your own home and are 65 years old and/or a person with a disability. All individuals who were accepted into the 2023-2024 exemption program automatically will be placed in the program for this period without resubmitting an application.

Those individuals will receive a certificate of acceptance from the Department of Public Works Solid Waste Education and Enforcement Program (SWEEP) for the Sidewalk Shoveling Exemption Program period November 1, 2023 – March 31, 2025. Any resident found to be ineligible for exemption last year will have to re-apply by November 1, 2023 to be considered for the upcoming exemption period.

To apply for your exemption go to Sidewalk Shoveling Exemption Form

Warming centers:

The Department of Human Services opens select recreation centers to be used as both warming centers and overflow hypothermia shelters during hypothermia and cold alerts.

If you see a homeless person who may be impacted by extreme temperatures:

  • Call the Hypothermia Hotline at (202) 399-7093 or 311.

Trash and recycling collections:

Visit to see any changes to trash and recycling collection schedules.


Did you know that utilities cannot be disconnected when the temperature is below 32 degrees? This law applies to natural gas or electricity used for heating. Visit and know your rights.

Locate a towed vehicle:

  • Call (202) 541-6083

Report power outages:

  • Call Pepco's 24-Hour Outage Report Line at 1 (877) 737-2662.
  • For downed wires, call Pepco immediately at (877) 737-2662 and press two (2).

Have trees or debris removed:

  • Call the Mayor's Citywide Call Center at 311

Tips for filing a claim for property or auto damage caused by a District snow operation:


  • To receive important TXT messages about the latest information on weather, traffic, closings and more, sign up for AlertDC at We work around the clock to keep you informed!
  • AlertDC is the official District of Columbia communications system allowing you to pick the type of emergency alerts, notifications, and updates directly from the District of Columbia's public safety officials. By staying informed, AlertDC is your personal connection to real-time updates and instructions to protect yourself, your loved ones, and your neighborhood. Sign up now

Be sure to check your community listservs as well for information about city services.