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City Services - What You Need to Know

City services are available following their normal schedule.

Join the DC Volunteer Snow Team and help your neighbors stay safe

Click here for FAQs from requesters for free snow removal services: FAQs

Sidewalk Shoveling Exemption:

Residential property owners may be exempt from sidewalk shoveling enforcement if you live in your own home and are 65 years old and/or a person with a disability. Once approved, residents must apply every other year to the Department of Public Works to continue to receive the exemption. The current two-year exemption runs from January 1, 2021- December 31, 2022. The deadline to apply is February 28, 2021. Residents who received an exemption in 2020 should reapply in 2022 to continue to receive this benefit.

To apply for your exemption go to Sidewalk Shoveling Exemption Form

Warming centers:

The Department of Human Services opens select recreation centers to be used as both warming centers and overflow hypothermia shelters during hypothermia and cold alerts.

If you see a homeless person who may be impacted by extreme temperatures:

  • Call the Hypothermia Hotline at (202) 399-7093 or 311.

Trash and recycling collections:

DPW’s trash and recycling collections are following their normal schedule.


Did you know that utilities cannot be disconnected when the temperature is below 32 degrees? This law applies to natural gas or electricity used for heating. Watch the Public Service Commission's video or visit and know your rights.

Locate a towed vehicle:

  • Call (202) 541-6083

Report power outages:

  • Call Pepco's 24-Hour Outage Report Line at 1 (877) 737-2662.
  • For downed wires, call Pepco immediately at (877) 737-2662 and press two (2).

Have trees or debris removed:

  • Call the Mayor's Citywide Call Center at 311

Tips for filing a claim for property or auto damage caused by a District snow operation:


  • To receive important TXT messages about the latest information on weather, traffic, closings and more, sign up for AlertDC at We work around the clock to keep you informed!
  • AlertDC is the official District of Columbia communications system allowing you to pick the type of emergency alerts, notifications, and updates directly from the District of Columbia's public safety officials. By staying informed, AlertDC is your personal connection to real-time updates and instructions to protect yourself, your loved ones, and your neighborhood. Sign up now

Be sure to check your community listservs as well for information about city services.